Emergency Communications Operator (ECO) position is
full time, hourly basis

• Any additional hours outside your normal scheduled time are considered overtime
• Work (3) 12 hour shifts and (1) 6 hour shift weekly, 2 hours of overtime
  • Days (6:00 am – 6:00 pm)
  • Nights (6:00 pm – 6:00 am)
  • Two week schedule rotation allows for every other weekend off

Overtime

• Recorded as time and a half
• Can be taken as pay or comp time (subject to approval)
• Numerous opportunities for voluntary overtime, in
  addition to mandatory overtime

Retirement

• Defined Contribution Plan
• 6% employee contribution, 6% employer match
• ICMA 457 plan option
• 5 year vesting for employer contributions

Insurance

• Health/Vision/Dental/Life (Optional)

Vacation Time

• 16 hours after 6 months
• 8 hours accrued per month, credited to vacation balance each January
• 8 additional hours accrued each year for years 5-19 (maximum 216 hours)
• 11 paid holidays

Sick Time

• 8 hours of sick time accrued for each month of service
• Unlimited sick leave carryover
• Sick leave conversion to personal leave available once 50 hours are accrued

Maternity/Paternity Leave

• 1 day without charge to sick leave for childbirth
• Up to 40 hours of paid parental leave
• Does not count against vacation time or sick time

Training

• 2 week dispatch academy training
• Comprehensive in-house training
• Paid training to meet State 911 Committee (SNC) telecommunicator training standards
• Up to 11 weeks of on the job training for each of 4 segments (Calltaker, LEIN, Police Dispatch, Fire Dispatch)
• Shadow and burn-in period following completion of each segment.
• Average 18-24 months to complete first 3 training segments and move to ECO2 pay scale

• Must have a high school diploma or GED
• Possess good moral character
• Possess good reading, writing, and typing skills
• Be at least 18 years of age
• Possess a valid driver’s license

• Answer emergency and non-emergency calls for service
• Enter information into a computer aided dispatch (CAD) program, to be relayed to dispatchers and first responders
• Assess the location, nature, and severity of the incidents and dispatching police/fire/medical personnel with an eyeon first responder safety at all times
• Ask targeted questions, such as to determine the type of help needed, howsevere and/or potentially dangerous the situation is, and what level of response is needed
• Need to be able to keep callers on the linecalm and safe, in order to monitor situationsand update first responders, as necessary
• Provide critical public safety information tofirst responders from various secure databases
• Use CAD to assign incidents to specific units, accompanied by a radio broadcast that briefly summarizes the nature of the incident, the units responding, and any directly pertinent, or time-sensitive, information that ought to be conveyed before first responders arrive on the scene
• Use various secure databases to performavariety of tasks for persons throughout the police and fire departments
• Available to work nights, weekends, and holidays

• Apply online: Click Here
• Civil Service Exam and Job Specific Testing
• Complete and submit Personal History Statement within 14 days of receiving
• Background Pre-screen
• Oral Board Interview
• Backgrounds Assigned
• Background Investigation and Interview Completed
• Final Oral Board Interview with Dispatch Personnel
• Recommendations for Hire
• Conditional Offer of Employment